Sleep Trial & Return Policy

Terms & Conditions

The Online Mattress Store – Green Bay

100-Day Comfort Sleep Trial & Return Policy

At The Online Mattress Store – Green Bay, we want every customer to feel confident in their mattress purchase. That’s why we offer a 100-day comfort sleep trial on all eligible mattress purchases.

1. 100-Day Sleep Trial

  • Your 100-day trial begins on the date of delivery.

  • Mattresses must be used for a minimum of 30 nights before requesting a return or exchange.

  • This adjustment period allows your body time to adapt and provides a fair evaluation of your new mattress.

2. Protective Encased Mattress Protector Requirement

To participate in the 100-day sleep trial:

  • Customers must purchase and use an encased mattress protector from day one of delivery.

  • This protects the mattress from spills, stains, dust mites, and allergens, ensuring it remains in acceptable condition for trial and exchange purposes.

Protector Pricing: $65 (all sizes)

3. Comfort Exchange

  • One (1) comfort exchange per mattress purchase is permitted during the 100-day trial.

  • Exchanges are issued as in-store credit only.

  • Store credit may be applied toward any mattress or product in-store.

⚠️ Only one comfort exchange is allowed. A second exchange is not permitted.

4. Restocking Fee

  • If a customer chooses not to select a replacement mattress, a 15% restocking fee will apply.

  • This fee covers inspection, cleaning, logistics, and potential loss in resale value.

5. Condition Requirements

  • Mattresses must be clean, stain-free, and undamaged (normal sleep wear excepted).

  • Mattresses that are soiled, stained, or excessively worn may void eligibility for the sleep trial or result in additional fees.

6. How to Request a Return or Exchange

After completing at least 30 nights of sleep, please contact us:

We will schedule mattress pickup and review your available options.
Store credit will be issued after inspection, or a refund will be processed if returning without an exchange (minus applicable restocking fees).

7. Non-Eligible Items

The following items are final sale:

  • Pillows

  • Bedding

  • Adjustable bases

  • Mattress protectors

Clearance items, floor models, and special-order items may not qualify for the 100-day sleep trial.

Thank you for choosing The Online Mattress Store – Green Bay.
We’re committed to helping you sleep comfortably and confidently on your new mattress.